Most people choose USPS Priority due to the cost, but please understand that USPS Priority is not guaranteed to reach you in 2 to 3 days. They have 14 days to get your package to you before they can be held responsible. 95% of the time, they do get your package to you in 2 to 3 days, but 5% of the time, they misroute the order, which can take many days to reach you.
Please understand that I CANNOT RESPONSIBLE if this happens to you. USPS also delivers without delivery confirmation. I can only go by what the tracking number says when it is delivered. I have had a couple of cases where the package says delivered, but the recipient says they never received it. If this happens to you, please contact your local post office ASAP.
With USPS Priority, once I ship the order, the tracking number is the only information I have to go by.
Only USPS Express or UPS 1 Day, 2 Days, and 3 Days is guaranteed.
Plant Guarantee
I do have a live arrival guarantee on all my plants if they are delivered within four days. If it takes longer than four days due to the shipping company losing or misrouting the package, I will work with you to come out to a fair decision for both of us.
If your plants do show up DOA, I will need a picture of the plants emailed to me within 4 hours of the first attempt to deliver. Please email the pictures to pictures@plantedaquariumscentral.com.
I cannot be held responsible that the plants will continue to grow and flourish once you put them in your tank. You may ask why, and the answer is straightforward. Live aquarium plants are just that: they are alive. Many factors go into keeping live aquarium plants healthy and thriving, from water conditions to temperature and lighting factors, from how deep you plant them in your substrate to what kind of substrate you have, from whether your tank has ever had medication used in it such as Ich medication to any plant-eating fish you may have, and etc.
I cannot be held responsible for the plants doing well for you. I can only be held responsible for sending you healthy, live aquarium plants, and that is what I will do.
If you are new to growing aquarium plants, please read up on them. There are tons of information out there on how to grow aquarium plants and the products needed to grow them and to keep them thriving. You can find some great information HERE.
Most people choose USPS Priority due to the cost, but please understand that USPS Priority is not guaranteed to reach you in 2 to 3 days. They have 14 days to get your package to you before they can be held responsible. 95% of the time, they do get your package to you in 2 to 3 days, but 5% of the time, they misroute the order, which can take many days to reach you.
Please understand that I CANNOT RESPONSIBLE if this happens to you. USPS also delivers without delivery confirmation. I can only go by what the tracking number says when it is delivered. I have had a couple of cases where the package says delivered, but the recipient says they never received it. If this happens to you, please contact your local post office ASAP.
With USPS Priority, once I ship the order, the tracking number is the only information I have to go by.
Only USPS Express or UPS 1 Day, 2 Days, and 3 Days is guaranteed.
Plant Guarantee
I do have a live arrival guarantee on all my plants if they are delivered within four days. If it takes longer than four days due to the shipping company losing or misrouting the package, I will work with you to come out to a fair decision for both of us.
If your plants do show up DOA, I will need a picture of the plants emailed to me within 4 hours of the first attempt to deliver. Please email the pictures to pictures@plantedaquariumscentral.com.
I cannot be held responsible that the plants will continue to grow and flourish once you put them in your tank. You may ask why, and the answer is straightforward. Live aquarium plants are just that: they are alive. Many factors go into keeping live aquarium plants healthy and thriving, from water conditions to temperature and lighting factors, from how deep you plant them in your substrate to what kind of substrate you have, from whether your tank has ever had medication used in it such as Ich medication to any plant-eating fish you may have, and etc.
I cannot be held responsible for the plants doing well for you. I can only be held responsible for sending you healthy, live aquarium plants, and that is what I will do.
If you are new to growing aquarium plants, please read up on them. There are tons of information out there on how to grow aquarium plants and the products needed to grow them and to keep them thriving. You can find some great information HERE.
